Refined Self-Care That Reveals Your Confidence
Frequently Asked Questions
What is Avelier & Co?
Avelier & Co is an Australian beauty and self-care brand focused on creating luxurious, convenient at-home beauty solutions designed for modern lifestyles.
What products do you offer?
We currently specialise in advanced at-home IPL hair reduction technology, with plans to expand into more luxury beauty and self-care essentials.
Where are you located?
Our head office is located in Queensland, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at admin.shop.2026@gmail.comΒ
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At AVELIER & CO, our mission is to elevate modern self-care through refined beauty solutions designed to inspire confidence, convenience, and effortless elegance of all ages. We understand that busy lifestyles and limited access to professional beauty services β particularly for women living in rural or remote areas β can make maintaining consistent self-care challenging.
Thoughtfully designed for modern beauty routines, our advanced at-home IPL technology delivers salon-inspired results from the comfort and privacy of home, empowering women to enjoy luxurious self-care on their own schedule.
Fast, Free & Secure Shipping Australia Wide
Enjoy complimentary shipping on all orders over $100.
We believe luxurious self-care should be accessible wherever you live. Thatβs why we offer fast, reliable shipping on every order. Your AVELIER & CO IPL device is carefully packaged and delivered straight to your door, so you can begin your journey to smooth, confident skin sooner.